Need Help Again With My Avast Products
Get 24/7 assistance for your Avast PC products
With Avast Care, our trained customer service experts are available anytime to help you get the most out of your products.
What Avast Care can do for you
Whether you have a technical problem, need Avast's help setting up your PC products, or are looking for a computer virus removal service, Avast Care is the insurance you need for any product-related issue.
Get expert installation support
Avast Care experts are ready to assist you with installing, reinstalling, or setting up Avast PC products.
Remove viruses and malware
Something not quite right with your PC? We can help verify if your PC is infected with malware and, most importantly, remove it.
Check your PC's health
If you've noticed more error messages or odd PC behavior, we'll figure out the problem and fix it to get your PC running its best again.
Improve PC performance
We'll help you optimize your product settings to make your PC run faster, perform better, and more.
How Avast Care works
Get expert help from the comfort of your home. No complicated instructions required.
Call us 24/7
Get in touch with one of our experts about any product-related problem, anytime day or night.
We'll find the problem
With your permission, an expert will remotely access your computer to determine what the problem is.
And quickly fix it
Most issues can be solved remotely, and we can also show you how to use your Avast PC product features.
Choose the best support service for you
|
Free support |
Avast Care | |
|---|---|---|
| Phone consultations |  | |
| Remote access troubleshooting |  | |
| Remote virus and spyware removal | | |
| Premium support for Avast products (Windows PC only) | | |
| 24/7 phone and remote access support | | |
|
Free | $ 39 .99 /year |
You may still be wondering…
You can use your Avast Care subscription to get 24/7 premium support for the following products:
- Avast Premium Security for Windows (Single-Device and Multi-Device)
- Avast Cleanup Premium for Windows (Single-Device and Multi-Device)
- Avast SecureLine VPN for Windows (Multi-Device)
- Avast AntiTrack Premium for Windows
- Avast Driver Updater for Windows
NOTE: Avast Care covers all listed products, even if you did not purchase the product in conjunction with your Avast Care subscription.
Avast Care gives you access to immediate help and advice by phone 24 hours a day, 7 days a week. Our Avast Care experts are trained to troubleshoot and fix problems by remotely connecting to your PC. They'll additionally share their expertise to keep your device secure and running smoothly.
The standard Avast Support service does not include remote access troubleshooting. When you contact Avast Support, our support agents can only provide advice or instructions based on your description of the issue. Response times vary depending on the support workload and type of issue.
Currently, Avast Care is only available in English.
We offer Avast Care as an optional add-on when you purchase one of the following Avast products:
- Avast Premium Security for Windows (Single-Device and Multi-Device)
- Avast Cleanup Premium for Windows (Single-Device and Multi-Device)
- Avast SecureLine VPN for Windows (Multi-Device)
- Avast AntiTrack Premium for Windows
- Avast Driver Updater for Windows
When ordering an Avast product, click Add to order on the Avast Care special offer banner at checkout.
NOTE: Avast care is not available as a standalone subscription. You can only purchase Avast Care with one of the Avast products listed above.
Avast Care is only available as an add-on at the time of purchase with another Avast product. Avast care is not available as a standalone subscription.
You do not need to install or activate additional software to use Avast Care. Just call our Avast Care experts when you want help with your Avast products. We verify your subscription by asking you to provide details from your order confirmation email, such as your email address, name, and order ID.
You can reach our Avast Care experts by phone 24 hours a day, 7 days a week. The Avast Care phone number is included in the order confirmation email you received after purchase.
First, our Avast Care experts will verify your subscription by asking for details from your order confirmation email, such as your email address, name, and order ID. Then, they will ask for your permission to remotely access your computer. After you give consent, they will remotely connect to your PC and troubleshoot the issue you are experiencing, or demonstrate how to use and customize your Avast product.
To cancel a continuous subscription:
- Click the following link to open our cancellation request form:
- Unsubscribe from Avast Care
- Enter your first name, surname, and the email address linked to your purchase.
- Type or paste your Order ID.
- Click Submit request.
Your cancellation request is now submitted. A confirmation email will be sent to the email address you provided.
NOTE: Canceling your subscription does not automatically generate a refund.
Yes, it is possible to cancel only your Avast Care subscription and keep any other Avast product subscriptions you purchased. After submitting a cancellation request, an Avast Support representative will contact you to confirm which part of your order you wish to cancel.
If you decide to cancel the Avast product subscription that was purchased in conjunction with Avast Care, your whole order will be canceled, including your Avast Care subscription. For example, if you ordered Avast Premium Security plus Avast Care, and you decide to cancel your Avast Premium Security subscription, both your Avast Premium Security and your Avast Care subscriptions will be canceled.
It is only possible to retain an Avast Care subscription if you request this at the time of cancellation and you have at least one other valid Avast subscription. For example, if you ordered Avast Premium Security plus Avast Care, a single refund for Avast Premium Security can be issued if you have another valid Avast product subscription, such as Avast SecureLine VPN.
To request a refund, call us toll-free:
- +1-855-738-1646
Source: https://www.avast.com/en-us/care
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