Can I See My Past Reviews on Facebook
How to Get Reviews on Facebook
A Quick & Like shooting fish in a barrel Guide to Getting Facebook Reviews for Your Business
Let's cut straight to the chase: as a business owner, you lot've got enough on your plate without trying to figure out how to get customer reviews on your company Facebook page.
When you're busy running a business, you don't have the time to search for the answers you demand to teach yourself how to set your Facebook page to receive reviews, how to get a Reviews tab to testify upwardly on your contour, how to cheque and respond to reviews, or (most chiefly) how to solicit reviews from your customers in the first place.
That's why our social media marketing team put together this quick and easy guide to getting reviews on Facebook, which includes step-by-stride instructions from start to end! We'll assistance you consummate all the steps we but listed in a higher place as simply and efficiently as possible.
Why Online Reviews Are Important for Businesses
These days, when consumers are looking for a business to provide a service for them, one of the start things they do is look to the internet for guidance. Allow'due south say that a homeowner has a plumbing emergency. That homeowner might grab her telephone and search "best plumber near me," and she'd exist met with a whole host of search results of plumbers in her area claiming to be the best in the business.
And so, who is that homeowner going to expect to for guidance on which plumber to choose? Other homeowners! She is very probable going to check out reviews from other homeowners who accept worked with that plumber in the by to see if they had positive things to say about the experience. Co-ordinate to a recent written report, 57 percent of consumers agree that seeing positive reviews and praise about a company on social media would influence their opinion of that business, and 40 percent of consumers surveyed say that have actually chosen a company's competitor based on their reputation on social media.
What's this mean for you as a business owner? Well, if your competitors have tons of positive reviews on Facebook, only your own Facebook folio is lacking in the reviews department, you may be losing leads and sales to your competition.
How to Enable Reviews on Your Facebook Concern Page
- Go to your company'south Facebook page in Facebook Concern Manager.
- On the white bar at the top of the page, in the upper right-hand corner, click Settings.
- In the main listing, click Reviews.
- Select Allow visitors to review this Page, so Salve Changes.
How to Get the Reviews Tab to Show Upwards on Your Facebook Business Folio
- Get to your company's Facebook page in Facebook Business organization Director.
- On the white bar at the top of the page, in the upper correct-hand corner, click Settings.
- In the navigation menu on the left-hand side, click Edit Folio.
- You should see Templates and Tabs. Under Tabs, you lot'll see an choice to Use default tabs. Plough this option on (You volition now be able to choose which tabs you want to testify up on your Facebook business page.)
- For your reviews to evidence upward, click Add a Tab, and so y'all'll see Reviews in the menu. Click on Add Tab, then click Close.
- Now in your Tabs menu, next to Reviews, you'll see a button that says Settings. Click on this and make certain that where it says Reviews Tab is Visible, the switch is turned ON, then click Salve.
How to Check & Reply to Facebook Reviews for Your Business
This is 1 thing that a lot of business organisation owners forget almost: now that you've gotten the reviews, you lot need to respond to them! Whether they're positive or negative reviews, the all-time practice is to reply to each 1 of them individually (and preferably shortly after they're posted).
When customers meet that yous monitor and respond to reviews, they're more likely to leave a positive review for your services. And, of course, if a client does exit a negative review, you can take that opportunity to explain the situation, apologize, and resolve the outcome.
So, how exercise you lot bank check for new reviews and then that you can respond to them in a timely manner? Well, if you set up the Reviews tab using the steps above, it's pretty simple.
- Go to your visitor'due south Facebook page in Facebook Concern Manager.
- If you've added the Reviews tab using the steps above, you should at present be able to click on Reviews in the left-hand navigation carte du jour.
- One time you lot click Reviews, you'll be able to run into all of the reviews your visitor has received on Facebook. You can sort them by Most Helpful, Most Recent, or past Star Rating. For the purpose of checking and responding, click on Most Recent.
- Now, you'll encounter your most contempo reviews, too equally any comments you may or may non have left on those reviews once they were posted. For any reviews you lot haven't responded to, click in the box where it says Write a comment… and type your reply.
If you're concerned nearly how to respond to any negative reviews your visitor receives on Facebook, cheque out this weblog post on How to Reply to Negative Reviews for answers!
How to Get Customers to Go out Reviews for Your Concern on Facebook
So, your company'due south Facebook folio is set upwards to receive reviews, and you've got the Reviews tab showing up on your contour. You've responded to all of the reviews you've received and then far, whether positive or negative. At present, the final question is: how do you lot get more customers to get out y'all positive reviews on Facebook?
- Email your customers. If you've got your by customers' email addresses handy, ship a message asking them to review their feel with your visitor. If you don't take your customers' electronic mail addresses, get-go collecting them from this point frontwards, and send them an email equally soon as possible after their service appointment requesting an online review (so that your company's neat client service is fresh in their minds). Be certain to include a link to your company's Facebook page, and allow them know they tin just click "Reviews" and write their own testimonial easily from there.
- Add a call-to-action to your website. Designing and adding an eye-catching banner to your website inviting customers to review your company's work, then linking that banner to your Facebook page, is an piece of cake manner to go your customers to provide feedback on their experience with your business.
- Pay attention to what people are posting on your page.If people are leaving comments (instead of reviews) about their feel with your visitor, you can answer and thank them for their feedback, then inquire them if they could leave the same feedback in the Reviews tab so that future customers can hands reference it.
- Brand the process as like shooting fish in a barrel equally possible. Whether you lot're emailing customers directly or asking for their reviews with a phone call-to-action on your website, the well-nigh of import thing is to make the process super simple for your customer. Provide the link to your Facebook page, and give clear directions on how to get out a review.
- Say thank yous! Be sure to show your customers how grateful y'all are for their feedback. Remind them that you value them equally customers and that their feedback matters a keen deal to you.
Or, Let Bluish Corona Manage Your Company'south Online Reputation
Though we tried our all-time to brand this guide to getting Facebook reviews equally uncomplicated and efficient as possible, we realize that the process is still pretty involved (and complicated). If you'd adopt to leave your online reputation management to the professionals, our team at Blue Corona is here to help. Contact us online to learn more about our wide range of digital marketing services designed to assistance businesses like yours go as many leads and sales as possible from the web.
About The Author: Blue Corona'due south Editorial Staff is adamant to help yous increase your leads and sales, optimize your marketing costs, and differentiate your brand by passing on our tribal knowledge. The team vigilantly stays on meridian of the latest in digital marketing, bringing you lot the pinnacle insights with skillful commentary. Want to run across something on our blog you haven't seen yet? Shoot us an email and our marketing squad will get to work.
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